Can I ask for your insight on an issue that’s been troubling me?
What would you do if you had an employee who you valued, very much, who was knowledgeable in their job, technically competent, and who often went above and beyond the call of duty?
Sounds like the ideal team member, right?
Sadly, this situation is far from ideal. As a matter of fact, it’s all the ‘above and beyonds’ that are creating the problem.
The additional activity that this employee has created was never job related, and even though clients may be happy with new services, the services are not a part of the basic framework of this organization. As a result of this misplaced altruism, our clients expect additional support, the employee is working 70+ hours a week, they feel unappreciated, under-supported, and frustrated; they have a very short fuse, and the work they were hired to do just isn’t getting done.
How would you coach this employee?
How would you you help them create a balance between what they were hired to do, and their passion?
How would you show them that ultimately, all of these ‘above-and-beyond’ services are career-limiting, and may even become career-ending?
Thank you, in advance, for your insight. I really do appreciate your feedback.